Frequently Asked Questions

Do you need help with shipping, returns, or product details? Don't worry—we've got you covered in the FAQs! If you need further assistance, feel free to contact us for personalized support. Our team is always here to answer your questions and provide the help you need. 

About Raise American

Who is Raise American?

We are committed to producing tasty and healthy beef in the USA. Our beef comes from American family farmers who give priority to raising their animals on open pastures without the use of antibiotics or added growth hormones. By selecting Raise American beef, you are choosing a direct farm-to-table experience that ensures freshness and excellent flavor.

Where does your beef come from?

All Raise American Pasture Raised, Grass-Fed Beef products are born, raised, and harvested in the USA. We partner with American family farmers who follow the same love and passion for taking great care of the animals. If you have any questions or just want to chat about our products, feel free to email us at info@raiseamerican.com.

Where can I find coupons or discount codes?

Subscribe to our email listing and follow us on social media to stay updated on our latest deals and promotions!

Products

What are the best methods for thawing my products?

For best results, we recommend thawing meats in the refrigerator overnight before cooking. You may leave the meats in their packaging while thawing. If you need to thaw meat quickly, you can place vacuum-sealed products in cold water for 30 to 45 minutes. However, we advise against using a microwave to thaw products because it may cause the meat to lose more natural juice, resulting in a final product that may be drier and less tender.

How long do my products last in the fridge once thawed?

Raise American meat products can be stored in the freezer for up to 12 months. After thawing, the meat should be consumed within 5 to 7 days if kept in the refrigerator.

How do you cook grass-fed beef?

When cooking grass-fed beef, opt for low and slow methods like braising or roasting at lower temperatures to preserve tenderness and moisture. Use moisture-rich ingredients and aim for medium-rare to medium doneness. Let the meat rest before serving and enhance its natural flavors with simple seasonings.

Order and Delivery

Can I use a business address or PO box for my delivery address?

We deliver to both residential and business addresses. Please be aware that some UPS deliveries may occur after regular business hours. We are unable to deliver to PO boxes and military bases.

Where do you ship?

We only ship within the continental U.S. We cannot ship to Hawaii, Alaska, or Canada. We cannot ship to military bases.

Can I preschedule my delivery or choose my delivery date?

We are unable to accommodate specific delivery dates or weekly postponements.

Do you charge for shipping?

Orders under $100 are charged for shipping and fees may vary based on delivery location. Free shipping is available for orders over $100.

When will my package ship?

Our standard order processing time is 5 business days from the placement date. As soon as UPS picks up your order, we will send you a shipping confirmation email with a tracking number. The tracking number will include UPS's esimated date and time of delivery.

Can I cancel or change my order?

Customers can cancel or update orders within 6 hours of purchase by contacting Customer Service at info@raiseamerican.com or 833-445-1573.

What payment types are accepted? When will my card be charged?

We accept Visa, Mastercard, American Express, and Discover. As we prepare your shipment, you will see an authorization form on your credit card.

My box arrived with melted dry ice, is it still safe to eat?

We recommend using a thermometer to check the internal temperature of all meat upon delivery. If the products arrive cool to the touch or below 40°F, they are safe to refreeze or cook immediately.

How do I recycle my box?

Your box and the packaging insulation are 100% recyclable through curbside pickup. The Raise American bag that your products were packaged in is reusable. However, please avoid direct contact with the dry ice and let it evaporate before disposing of the box. You can dispose of the dry ice more quickly by placing the package outside, as the dry ice sublimates faster when exposed to the outside temperature.

Why does my order no longer contain an insulated tote?

Your first order from Raise American includes a free reusable tote. Future orders may not have this tote. We strive to be sustainable and have streamlined our packaging to reduce waste. Our packaging is well-insulated, so you may not need an extra tote to carry your food.

Contact Us

If you have any questions or concerns, please reach out to info@raiseamerican.com.

Our business hours are Monday - Friday 9am Central - 5pm
Central.